Head of Group Service Delivery at Revolut. Accountable for service performance and quality provided to Revolut’s global customer base. Responsible for the strategy, roadmap, and requirements for the Group Service Catalogue and SLA Register products, and the Group Service Delivery Policy and Procedures. Former Manager at Accenture. Advised FTSE 100 companies on operational transformation, cost optimisation, sustainability, and supply chain strategy, delivering 16 projects across energy, utilities, automotive manufacturing, and financial services. Organised the Invest4Ukraine Forum in London for the Ukrainian Venture Capital and Private Equity Association, connecting UK investors with Ukrainian funds. Former Tax Analyst at Deloitte. BSc in Accounting and Finance from the University of Warwick.
Head of Service Delivery Management
Apr 2025 – Present · 1 yr
Responsible for Group Service Delivery to Revolut's banking entities and a 65M+ customer base. Lead a team of five operations managers overseeing performance management across 100 services and 400 SLAs. Define and maintain the Group Service Delivery Policy and Procedures, and lead the strategy, roadmap, and requirements for the Group Service Catalogue and SLA Register products.
Service Delivery Management - Senior Ops Manager
Nov 2023 – Apr 2025 · 1 yr 5 mos
Led the restructuring of Revolut Group's Service Catalogue. Improved SLA attainment by 9%. Led a team of 5 operations managers.
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Corporate Tax - Energy and Resources
Deloitte UK
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Led 4 UK marketing channels, compared costs per channel, cost per lead and customer, analysed customer churn rate...
Bachelor of Science (BSc), Accounting and Finance at University of Warwick - Warwick Business School
2013 – 2016Activities and societies: Warwick Entrepreneurs