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Sergiy Tomchani is Head of Service Delivery Management at Revolut, with past experience at Revolut, Accenture UK, Deloitte UK, studied at University of Warwick - Warwick Business School.
Head of Group Service Delivery at Revolut. Accountable for service performance and quality provided to Revolut’s global customer base. Responsible for the strategy, roadmap, and requirements for the Group Service Catalogue and SLA Register products, and the Group Service Delivery Policy and Procedures. Former Manager at Accenture. Advised FTSE 100 companies on operational transformation, cost optimisation, sustainability, and supply chain strategy, delivering 16 projects across energy, utilities, automotive manufacturing, and financial services. Organised the Invest4Ukraine Forum in London for the Ukrainian Venture Capital and Private Equity Association, connecting UK investors with Ukrainian funds. Former Tax Analyst at Deloitte. BSc in Accounting and Finance from the University of Warwick.
Responsible for Group Service Delivery to Revolut's banking entities and a 65M+ customer base. Lead a team of five operations managers overseeing performance management across 100 services and 400 SLAs. Define and maintain the Group Service Delivery Policy and Procedures, and lead the strategy, roadmap, and requirements for the Group Service Catalogue and SLA Register products.
Led the restructuring of Revolut Group's Service Catalogue. Improved SLA attainment by 9%. Led a team of 5 operations managers.
Led 4 UK marketing channels, compared costs per channel, cost per lead and customer, analysed customer churn rate...
Activities and societies: Warwick Entrepreneurs
Head of Group Service Delivery at Revolut. Accountable for service performance and quality provided to Revolut’s global customer base. Responsible for the strategy, roadmap, and requirements for the Group Service Catalogue and SLA Register products, and the Group Service Delivery Policy and Procedures. Former Manager at Accenture. Advised FTSE 100 companies on operational transformation, cost optimisation, sustainability, and supply chain strategy, delivering 16 projects across energy, utiliti
Sergiy Tomchani's experience includes: Head of Service Delivery Management at Revolut (Apr 2025 – Present); Service Delivery Management - Senior Ops Manager at Revolut (Nov 2023 – Apr 2025); Manager at Accenture UK (Nov 2021 – Nov 2023); Management Consultant at Accenture UK (Dec 2018 – Nov 2021); Analyst at Accenture UK (Mar 2017 – Nov 2018); Corporate Tax - Energy and Resources at Deloitte UK (Sep 2016 – Feb 2017); Business Development Intern at Rocket Internet (Jun 2015 – Sep 2015).
Bachelor of Science (BSc), Accounting and Finance at University of Warwick - Warwick Business School (2013 – 2016).
Sergiy Tomchani can be found at: LinkedIn: https://uk.linkedin.com/in/sergiytomchani.